Frequently Asked Questions
1. Will outsourcing be cost effective and justified in the long term?
Yes. However, outsourcing is going to graduate from "transactional" pure labor cost arbitrage, which the majority of vendors in this marketplace are currently offering, to partnering relationships that facilitate "transformational" change related to client business processes. Such relationships will offer year on year benefits to clients and vendors offering specialized services will be able to satisfy and exceed client requirements. HSA Partnership Limited Consultancy Services is positioned as a transformational outsourcing services provider and is committed to building long term mutually beneficial relationships with clients.
2. How do I verify the privacy and integrity of my data is protected?
HSA Partnership Limited Consultancy Services has a stringent policy in place to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. Use of printers, copies and scanners is restricted and closely monitored. In addition, our employees sign a confidentiality agreement at the beginning of their employment and provisions in the employment contract allow for reporting to law enforcement authorities if there is breach of confidentiality; this serves as a deterrence from such acts
3. Will outsourcing to HSA Partnership Limited Consultancy Services mean I lose control over my processes?
n to an outsourcing delivery model. You will still perform the overall governance of the process although HSA Partnership Limited Consultancy Services will assist with this and report proactively on performance. We consider ourselves a strategic extension of your organization's capacity and adapt to your work approach and culture. Over time, as processes are improved and automation and efficiencies brought into the environment, HSA Partnership Limited Consultancy Services will work closely with you in a collaborative partnering model with all stakeholders appropriately consulted and informed.
Does HSA Partnership Limited Consultancy Services possess the ability to understand my business in order to outsource effectively?
Our management team has a combined 30+ years of experience in the sectors and domains that our clients operate in. We have access to a strong network of Subject Matter Experts and tap this network when we come across specific processes that we do not already have a lot of experience. We strive to come to our clients armed with a strong working knowledge of their domain, issues and constraints so that we can help develop solutions that deliver value quickly and effectively.
